Case Study 01
LPG Gas Mobile Application
THE PROBLEM
Customers of Contact Energy had a problem easily ordering and reordering LPG Gas bottles. They were frustrated having to call the contact centre and this increased costs for Contact Energy.
WHAT WE DID
Digital Transformation created a Mobile Application to allow LPG Bottle Orders to be completed through a two click order process on a mobile phone that would eliminate the need for them to call or email. The app was built using XXXXXXX. Digital Transformation was responsible for the end to end project including architecture, design, development, testing and implementation.
THE OUTCOME
Within X months the majority of gas orders were placed through the application. Customers were choosing this as the channel of choice – freeing up the call centre teams to focus on other issues. An added benefit was it also greatly increased the accuracy of the ordering experience by eliminating human error.
Digital Transformation Ltd
Your cloud technology partner
We care about moving your business to the cloud so you can care about your customers. We do the right thing not the right cloud. We combine business and technology smarts to help you survive the new world.
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